Free Shipping within the USA  

- All orders within the USA qualify for free shipping, excluding accessory-only orders.

Note: We do not ship to Hawaii, Alaska, Puerto Rico, Guam, the U.S. Virgin Islands, military APO/FPO addresses, or P.O. boxes.

Shipping to Canada 

- We also ship to Canada, but additional international shipping fees will apply. Shipping costs are calculated based on the order weight and destination and will be displayed at checkout.

- Order Processing: 1-2 working days

- Handcrafted Customization: 7-15 working days

- Port Arrival: 12-13 working days

- Truck Delivery: 7-13 working days (Truck companies do not deliver on weekends)

Please be sure to answer any calls from our trucking company to ensure a smooth delivery process.

Once your order is picked up by the trucking company, we will send you a tracking number via email. Tracking information will be updated one business day later (excluding weekends). If you have not received your order, please contact us for assistance.

Logo customization is suitable for many products. We are happy to provide you with customized services. If you need it, please contact us!

Once your order has been shipped, you can find the provided tracking number in your order details. We will also send you updates on the logistics status. If you have any questions regarding the shipping information, please feel free to contact us, and we will promptly assist with your inquiries.

• Product Damage:

If any product you purchased from our website arrives damaged during shipping, please reach out to us immediately. We'll arrange for a replacement to be produced and shipped to you promptly. Once the new product is ready, we'll provide you with the tracking number. Please provide us with a photo of the damaged product and any relevant details to help us expedite the process.

• Quality Issues:

If you discover any quality issues with your product upon receipt, please contact us right away. Upon receiving your message, we'll address the issue promptly and provide you with a satisfactory response. Please include a detailed description of the issue and any supporting photos or videos to help us understand and resolve the problem quickly.

• Some of our products arrive ready to use.
• If your product needs to be installed. No worries. Feel free to contact us anytime. Our customer service team will offer you professional advice to help resolve any problems you encounter. We also offer detailed installation guides and videos on our website to assist you further.

Order Cancellation:

The order can be cancelled or changed within 3 hours, and we will not charge any fees during this period;

If the order is cancelled cancelled or changed within 3-24 hours, we will only refund 95% of the amount;

If the order is cancelled cancelled or changed within 24 hours before production begins, we will only refund 90% of the amount.

Email:[email protected]

Note: Customized items (e.g. color) are not returnable.

Please Note: Since each order is a customized product, it cannot be cancelled once customization begins.

Returns and Exchanges:

Not satisfied with your purchase? No problem at all. We offer a 90-day return and exchange policy. For more details, please refer to our Return and Exchange Policy. To initiate a return or exchange, please contact our customer service team with your order number and reason for the return or exchange. We will guide you through the process and provide you with a return authorization and instructions.

Return and Exchange Conditions:

Items must be returned within 90 days of receipt.

Products must be unused, in their original packaging, and in the same condition as when received.

Custom or personalized products and sale or clearance items are not eligible for return.

Refund Processing:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Shipping costs for returns are the responsibility of the customer, unless the return is due to our error (e.g., incorrect or defective item).

Additional Information:

Please ensure your return package is well-protected to avoid damage during transit.

We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

Our service doesn't end when your product is delivered. It's just the beginning. Feel free to reach out to us with any concerns. Your satisfaction is our top priority, ensuring you a worry-free shopping experience!

Shipping Costs:

If you decide to return or exchange items for personal reasons or otherwise, shipping costs will be your responsibility. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and you're not required to bear the shipping fee for this reason. We appreciate your understanding on this matter and apologize for any inconvenience caused to your shopping experience.

Customized Items:

Please note that customized items are made to your specific requirements; therefore, once production is complete, returns will not be possible. Prior to placing an order, please ensure accuracy in your size and color selections.

Return Procedure:

Step 1: Contact us via email at [email protected], specifying the item(s) you wish to return and the reason for return. If there are quality issues, please attach photos.

Step 2: We will respond within 48 hours. Upon receiving your email, we will provide detailed return instructions and steps.