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Hotel Front Desk Safe Deposit Usage Procedure
program |
content |
1. Set up a safe for guests. |
(1) Please ask the guest to show their room card to prove that they are a hotel guest. Only hotel guests can use the valuables safe free of charge. (2) Hand the guest a blank safe deposit box registration card and ask the guest to fill in the following items on the registration card: room number, printed English name (or Chinese), home address, ID number, user's signature, date, and time. |
2. Deposit |
After checking the registration card to ensure no items are missing, the employee hands the guest a Huadu safe key, writes the key number in the upper right corner of the registration card, and signs their name. Using the master key of the safe, which is managed by the shift supervisor, and the guest's child key, the employee opens the safe for the guest, explaining to the guest to keep the child key safe and that a compensation fee of ¥1000 will be charged if it is lost. |
3. Registration |
(1) After the guest has finished storing his/her items, the staff will record each item in the Huadu Safe Deposit Box Logbook, including: date, safe number, guest room number, guest name, opening time, and staff signature; (2) On the registration card filled out by the guest, write the first letter of the guest's surname in the upper right corner of the registration card, and archive the registration card in alphabetical order. |
4. Guest retrieval and storage of items |
(1) Locate the guest valuables registration card according to the first letter of the guest's last name and the safe deposit box number, and ask the guest to sign in the usage section on the back of the card; (2) Check the guest’s signature and the signature on the registration card. If the two handwritings match, the box can be opened and the items can be taken. If necessary, check the identification. (3) Open the Huadu safe for the guest; (4) The employee signs the registration card and notes the date and time; (5) Put this card back in the save slot. |
5. Archive |
(1) Archive the records in alphabetical order of the first letter of the guest’s last name; (2) If two or more people share a safe deposit box, only one person needs to fill out a registration card and file it using the first letter of their surname. Other guests must sign the registration card. If someone else needs to retrieve items, they must state the name of the person who registered the card so that the card can be located. |
6. Guest cancels safe deposit box |
(1) Locate the guest’s registration card according to the first letter of the guest’s surname and the safe deposit box number, and ask the guest to sign the “End of Safe Deposit Box Use” section on the back of the card to acknowledge receipt; (2) Check whether the signatures of the guests before and after are consistent. Only if they are consistent can the box be opened. (3) After the guest has taken all the items from the Huadu safe, the staff will check the safe again to ensure that all the guest’s items have been taken away, then lock the safe and put the sub-key of the safe back into the storage cabinet. (4) The staff member signs the lower right corner of the back of the guest's cancelled registration card and notes the date and time; (5) Record each item in the safe deposit box cancellation register, including: date, room number, safe deposit box number, time and staff signature; (6) File the registration card; |
Note:
1. When the signature on the back of a guest's Huadu safe deposit box registration card does not match the original signature, please note:
① Check the guest's room number and verify that the safe is currently in use by the person who signed for it.
②If the key is correct but the signature does not match, the guest should be asked to show their identification.
2. Procedures for handling lost Huadu safe keys:
① If a guest reports a lost key, the guest should sign the back of the safe deposit box registration card and note that the key is lost to prevent others from claiming it later. Then the front office manager should sign to acknowledge the loss.
②Pay attention to the guests' movements and prevent others from taking advantage of them.
③ If a guest cannot find the key and requests that the safe be opened to retrieve the items, the guest should be compensated ¥1000 according to regulations. The following personnel must be present when the safe is opened or damaged: engineering department personnel, lobby manager, and security department personnel. After the safe is opened, personnel from each department must sign the damage report.
3. Special circumstances where guests discover lost items: After a guest claims that an item has been lost, the following personnel should be notified immediately so that a unified and timely handling can be carried out.
①Front Office Manager
②The security personnel notified the store manager on duty at night and reported the situation to the store leadership immediately.
Guest room safe opening procedure
Upon receiving a request from the housekeeping department or a guest to open the room safe, the assistant lobby manager and the security supervisor/leader will go to the guest's room together.
between;
n1. The lobby manager fills out the "Guest Room Safe Opening Authorization Form";
2. Upon arrival at the room, ask the guest to show their identification and inquire about the valuables stored in the safe. After verifying that everything is correct, ask the guest to...
The safe will be opened for the guest after the authorization letter is signed and confirmed.
n3. If, after opening the safe, the customer's description of the valuables inside does not match the actual items stored there...
condition:
u4. The lobby manager politely informs the guest that the items do not match and closes the safe for valuables.
l 4-1 Be wary of guests who request to open the Huadu safe, as they may not be the owners of valuables;
l 4-2 The items in the safe may have been left behind by the previous guest, which the room service staff failed to detect in time; u After multiple verifications confirmed that the guest was the owner of the valuables in the safe, the safe was opened for the guest.
u5. Confirm that the guest is not the owner of the valuables, handle the matter according to the standard procedure for leaving valuables behind, and keep a record.
The valuables were then transferred to the assistant manager for safekeeping, and efforts were made to locate the owner of the valuables.
ü1. After the guest checks out, the housekeeping department will notify the assistant lobby manager to open the room's safe. The assistant lobby manager will then work with the security supervisor/team leader.
They went together to the guest's room;
n2. If no items are found left in the safe, reset the initial password and make a record of it;
3. If valuables are found in the safe, handle them according to the standard procedure for leaving valuables behind, and keep a record;
u4. If you have the customer's contact information, proactively contact the customer to confirm the items and amount, and determine who will claim them.
Mode;
u5. If there is no guest contact information, handle it according to the standard procedure for leaving valuables behind, and keep a record.
The following are troubleshooting steps for when the guest room safe cannot be opened:
n1. If a guest enters the wrong password three times consecutively, the safe will be automatically blocked. The guest must wait 15 minutes and try again.
The correct password is required to open the app.
n2. If the guest forgets the password, and the safe has batteries and everything is in good working order, the safe can be opened by entering the master password.
u3. When entering the master password, you must cover the keypad with one hand to prevent the master password from being leaked.
4. If the safe has no battery and cannot be opened, it will need to be opened with a Huadu safe mechanical lock or a handheld decoder.